Below FAQ are common questions and queries our customers make.
If you have other questions or concerns, please feel free to contact us

Filter by Topic
  • All
  • Wholesale Account
  • Placing Orders
  • Reselling Products
  • Shipping & Returns

Need Help?

If you have an issue or question requiring immediate assistance, click the Live Chat button (bottom right of screen) to contact a Customer Service representative.

Please email us if we aren't available, and we will get back to you as soon as possible.

Wholesale Account

Please complete and submit the pre-registration form to open a new account (Click here)

The minimum wholesale order is $300.00.

Please download the Credit Application (PDF) , complete this form with all the required information, and email to accounting@relaxus.com or fax it to 604-879-0889.  

If you have credit terms agreed, please click 'On Account (Credit Terms)' when you get to the payment screen. Please see this screenshot.

Placing Orders

Please allow 3-5 business days for order processing, plus shipping time. All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.

We ship worldwide. Please get in touch with us for a quote for shipments outside (not available online) North America.

We accept all major credit cards and PayPal, Apple Pay, Google Pay and Shop Pay.

Yes, our ecommerce store has SSL encryption and is certified Level 1 PCI DSS compliant.

Please enter the coupon code before clicking the checkout button in Your Cart. (See: Screenshot)

The coupon code might be one-time use or have expired.

Reselling Products

No, selling Amazon, eBay and similar marketplaces is prohibited without prior approval and written agreement.

Shipping & Returns

Please Click here to read our shipping & delivery terms.

Please download the Damage & Returns Report (Download PDF) and complete the form to notify Relaxus Products Ltd. of any damages, shortages, or incorrect items you have received. You have ten days from receiving your goods to make a claim. Requests after such time may not be honoured.

Unable to find satisfactory answers ? Contact Support