Wholesale Hot & Cold Gel Pillow - Displayer of 12

We are committed to ensuring your orders reach you promptly and reliably. Please take a moment to review our shipping and delivery policy to understand better how we cater to your needs.

Order Processing and Shipping Schedule:

Your orders are processed and dispatched on business days, specifically Monday through Friday, excluding major holidays. Orders placed over the weekend, Saturday and Sunday, will be processed during the upcoming business day. We require 1-3 business days to process your orders.

Small package (Ground) order received before order cutoff (1:00 p.m. local facility time)

• No compliance/special instructions – goal is to ship same day.
• Compliance/special instructions – add 24 + hours depending on services required.

Small package (Ground) order received after order cutoff (1:00 p.m. local facility time).

• No compliance/special instructions – will ship next business day.
• Compliance/special instructions – add 24 + hours to next business day depending on services required.

LTL order received before order cutoff (1:00 p.m. local facility time).

• No compliance/special instructions – goal is to ship within 24 hours (by end of next business day, depending on size of order).

LTL order received after order cutoff (1:00 p.m. local facility time).

• No compliance/special instructions – goal is to ship within 24 hours (by end of next business day, depending on size of order).

Larger LTL orders will often take more time to fulfill and ship.

• Compliance/special instructions – add 24 + hours to end of next business day depending on services required.

Please note that the timelines laid out above are goals and best efforts. A variety of different circumstances can alter these timelines from time to time however we do our best to stick to what is covered above.

As far as picking and packing go, we pick as full cases whenever possible and as long as the case is in good condition and is a proper master case to ship in, we do not re-box full case picks. Those will ship as is (sometimes we add more tape to the box if required).

When items are picked as individual units or are picked in cases that are not suitable for shipping we box up those units for save shipping to your customer.